Privacy Policy

1. Information We Collect

When you visit the ONCE Auto & Rentals website, submit an application, communicate with our team, or use our rental services, we may collect information you provide directly.

This may include:

• Full legal name
• Phone number
• Email address
• Residential or mailing address
• Date of birth where required
• Driver's license information
• Driver's license images or documentation
• Insurance information
• Rental application information
• Vehicle rental-related information
• Communications with the ONCE team
• Other information you choose to provide during the application or rental process

We may also collect certain technical information when you use our website, such as IP address, browser type, device type, pages visited, and website interaction information.

2. How We Use Your Information

ONCE may use information collected for purposes related to the rental process and operation of our business.

• Processing rental applications
• Reviewing applicant information
• Verifying identity and documentation
• Reviewing driver's license information
• Reviewing insurance information
• Evaluating rental eligibility
• Contacting applicants regarding application status
• Communicating about vehicle availability
• Managing rental relationships
• Providing customer service
• Preventing fraud or misuse
• Maintaining business records
• Improving our website and services
• Meeting applicable legal or business obligations

3. Application Review and Verification

Information submitted through the ONCE rental application may be reviewed before an applicant moves forward to payment or final rental steps.

This may include reviewing information related to:

• Identity
• Driver's license
• Residential address
• Insurance
• Other rental qualifications

If a particular third-party verification, report, or background-related process requires separate authorization under applicable law, that authorization may be requested separately.

4. How Information May Be Shared

ONCE may share personal information when reasonably necessary to process applications, operate our rental business, provide services, prevent fraud, or meet applicable obligations.

Information may be shared with service providers such as:

• Identity or document verification providers
• Insurance-related providers
• Payment processors
• Technology and software providers
• Communication service providers
• Website hosting providers
• Analytics providers
• Professional advisers
• Authorities where disclosure is legally required

5. SMS, Phone, and Email Communications

If you provide your phone number or email address, ONCE may use that information to contact you about your application, verification, vehicle availability, rental status, account, or other service-related matters.

If you separately consent to receive SMS messages, message frequency may vary and message and data rates may apply.

Where supported:

• Reply STOP to opt out of SMS messages.
• Reply HELP for assistance.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to operate the website, measure performance, understand user activity, and improve the customer experience.

These technologies may collect information such as:

• Device type
• Browser type
• IP address
• Pages viewed
• Website interactions
• Approximate visit timing and duration

Your browser may allow you to control or disable certain cookies. Some website functionality may be affected if certain technologies are disabled.

7. Data Security

ONCE uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

ONCE may retain personal information for as long as reasonably necessary to process applications, provide rental services, maintain business records, prevent fraud, resolve disputes, or meet applicable obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Choices

Depending on applicable law and the type of information involved, you may have certain rights or choices regarding your personal information.

These may include the ability to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how personal information is used

Certain information may need to be retained for legitimate legal, contractual, fraud-prevention, safety, or business purposes.

10. Children's Privacy

ONCE rental services are not directed to children.

We do not knowingly seek rental applications from individuals who are not legally eligible to participate in the applicable rental process.

11. Changes to This Privacy Policy

ONCE may update this Privacy Policy from time to time as our services, technology, business practices, or applicable requirements change.

Updated versions may be published on the ONCE website.

12. Contact Us

If you have questions about this Privacy Policy or how ONCE handles personal information, you may contact us using the information below.